General FAQs
Qualifications: Our technicians and staff are experts in the latest technology made available to our customers.
It is important to us at Air Zero to understand your needs. During our visit, we want to work with you and discuss options and answer any questions you may have about the installation of a new cooling and heating system. The air conditioning industry has changed a lot since the last time your air conditioning unit was replaced, and we want to make sure you are aware of any new technology that may be available in whole-home dehumidification and indoor air quality. Making sure all these topics are discussed will provide you with a best-of-class experience in home comfort.
2. Site Survey and Home Heat Load Calculations
This may be one of the more important stages of the process. All homes are unique in their own way. We put time into ensuring we select the right equipment for your home and that comes from sizing for the right unit. We measure the exterior of the home to include windows, doors, and overhangs as well as note the construction details of your home to confirm make sure the equipment will properly cool and heat the space…we call this conducting a “load calculation” which is recommended whenever installing a new system. We also include all the materials needed to complete the installation and ensure the installation is beyond national building codes and manufacturers’ specifications.
3. Estimate Sent to Homeowner
Our team will put together your estimate and send it to you through your preferred communication channel. The Air Zero team is always available by phone or e-mail to answer any questions you may have.
We offer financing through Hearth is available upon request.
4. Approval Process
Once all questions are answered and an approval is received, our team is notified.
Beginning Your Home Project
1. Down Payment
To begin your project, we collect a 50% deposit before ordering any equipment or materials (Unless otherwise discussed)
2. Ordering Equipment and Materials
Air Zero works with many manufacturers so based on the equipment and brand you choose we will contact our vendors to order the equipment and materials needed for the installation.
We will also begin the permitting process by applying for permits before the project begins. This is required by your county or city to start work.
3. Scheduling the Installation
We schedule based on the availability of your equipment and materials. Typically, this can be accomplished within 1 to 2 days of approval.
4. Installation Day
On the day of the installation, our team will arrive between 8-9 AM. Most installations will be completed by the end of the day. (Unless otherwise discussed)
5. Pre-Inspection
One of our team members will be out to your home after a few days to ensure optimal performance. We commission the equipment by conducting performance analysis and ensuring that the installed equipment meets all code requirements. At this time, we will discuss proper care and maintenance and any questions you may have about your new equipment.
6. Final Inspection
Air Zero will schedule a Final Inspection with the City or County inspector to close out the permitting process.